"A user-friendly guide to the rules of engagement for today's workplace." Arthur Matthews Faculty/Director of Labor Studies Cornell University "Ward's book is full of real-life experiences and common-sense approaches to interpersonal management issues. It is both easy to read and right on target - an excellent addition to your management toolkit." Nancy J. Crosby, Director Learning and Development QUALCOMM "Ward, who has definitely been there, seen it and done it, provides straightforward, clearly written and valuable tools and techniques for resolving the difficult 'soft issues' all managers encounter." Carolyn A. Greene, Vice President AXA Financial Services "Gregg Ward hits the proverbial nail right on the head in this unique book. His no-nonsense, yet nice and easy style, together with his relevant, practical, real-life insights, make this an important "gotta read" book. He's clearly been there and done it, and his experience comes through on every page." Mark Lutchen Partner PricewaterhouseCoopers LLP "Too many business and management books submerge the reader in complex, unrealistic theories, but not Bad Behavior, People Problems and Sticky Situations. Ward has worked directly with thousands of people in hundreds of companies: he's truly seen it all. You'll find good, solid, real-world advice and tools in here." Gary Dichtenberg President Professional Development Associates "Practical and down to earth, Ward takes over where the theories leave off. This is how to cope in the real world." Ann Hesselink, Esq. VP, Mergers & Acquisitions The Geneva Companies "As an experienced manager I found treasure, wisdom and inspiration in Ward's book. I have always wanted to be an effective, motivating and successful leader - this book provides a great road map for building that legacy." Sharon A. Winston Senior Vice President Lee Hecht Harrison